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Frequently Asked Questions

Answers for families arranging home care.

Learn how bookings, doctor visits, dental care, telemedicine and family updates work.

How fast can care start?

Depending on location and care need, we can begin with assessment and confirm availability by phone or WhatsApp.

Do you offer 12-hour and 24-hour care?

Yes. Care can be arranged for day shifts, night shifts, 12-hour, 24-hour and live-in support.

Can I request a doctor consultation?

Yes. Nyumbanicare supports routine doctor consultation through telemedicine and planned home visits for general review, medication checks, chronic illness follow-up and post-discharge checks.

Do you offer dental care at home?

Yes. Dental care support can include dental teleconsultation, home oral health review, dental pain advice and referral guidance where advanced clinic-based treatment is required.

Are caregivers branded?

Yes. Nyumbanicare caregivers can use branded identification and professional uniforms for trust and recognition.

Can families receive updates?

Yes. Family updates can be included through WhatsApp, phone calls and care notes.

How is the care plan confirmed?

The final care plan depends on assessment, location, service type, visit duration and the level of support required.

What if I need urgent or same-day care?

Submit the booking form and contact us by phone or WhatsApp. Same-day support depends on location, care complexity and staff availability.

Do you serve areas outside Nairobi?

Contact us with the care location. We serve Nairobi and selected nearby areas, and can advise availability for Kiambu, Thika, Ruiru and other locations.

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